1. Discovery Process:
The project always begins with a discovery process, where we listen to our client's needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends, budget constraints and built-in obsolescence.
2. System Design:
Now that pertinent information has been gathered, a detailed report can be developed in accordance to these plans. We put our system design team to work to define all aspects of the project functionality for each room or area. An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. In addition all hardware and labor is defined with exacting detail. We meet with the client to deliver this information for review, feedback and ultimate approval.
Engineering services are available on some of our projects, including smart home automation or commercial building automation . After the client has signed off on the system design and project price, our team will plan and produce documents and drawings for the installation of the technical solutions to not only meet client needs, but ensure reliability and ease of use. A complete documentation package will be available to the client at the completion of the project upon request.
4. Implementation Process:
Once rough and trim phase documentation is complete, we are ready to install the infrastructure such as conduit, low voltage wiring and enclosure. We purchase all AV equipment and assemble as appropriate in our office or at the job site whether its in the Fargo-Moorhead area or neighboring Minnesota cities like Detroit Lakes. Our job is only complete when the client is 100% satisfied with the finished product. The length of time for this phase depends on the time frame of construction. Once system installation is complete, all documentation is updated to an as-built state.
5. Service & Support:
We strive to make every client, a client for life. We ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturer warranties plus a 12 month workmanship warranty.